At iPlay Health, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the conditions and process for returning items and receiving a refund.
Eligibility for Returns
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Products are eligible for return if they meet the following conditions:
- The item is unused, in its original condition, and includes all packaging, tags, and accessories.
- The return request is initiated within 15 days of receiving the item.
- Proof of purchase, such as an order confirmation or receipt, is provided.
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Certain items may not be eligible for return, including:
- Customized or personalized products.
- Clearance or sale items.
- Items damaged due to misuse or negligence.
Return Process
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Initiating a Return:
- To initiate a return, please contact our customer support team at support@iplayhealth.com.
- Provide your order details, including the order number and reason for the return.
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Return Approval:
- Once your return request is reviewed, we will notify you of its approval or rejection.
- Approved returns will receive detailed instructions for shipping the item back to us.
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Return Shipping:
- Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
- Ensure the item is securely packaged to prevent damage during transit.
Refund Policy
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Refunds will be issued under the following conditions:
- The returned item passes our inspection process and meets the eligibility criteria.
- Refunds will be processed using the original payment method.
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Refund Timeline:
- Once your return is received and inspected, you will be notified about the approval or rejection of your refund.
- Approved refunds will be processed within 5-10 business days.
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Non-Refundable Fees:
- Shipping charges and other applicable fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).
Exchanges
- If you need to exchange an item for a different size, color, or variant, please follow the return process above and specify your exchange request.
- Exchanges are subject to product availability.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at support@iplayhealth.com with photos of the issue.
- We will arrange for a replacement or refund at no additional cost.
Contact Us
If you have any questions about our Refund and Returns Policy, please get in touch with our customer service team:
Email: support@iplayhealth.com
Thank you for shopping with iPlay Health. We value your trust and are here to ensure your experience is seamless and enjoyable!
