At iPlay Health, we strive to ensure that your shopping experience is seamless from start to finish. Our shipping policy provides detailed information about how we handle orders, shipping times, and delivery options.
Order Processing
- Order Confirmation:
- Once your order is placed, you will receive a confirmation email with your order details.
- Orders are typically processed within 1-2 business days, excluding weekends and holidays.
- Order Verification:
- We may contact you to verify your order details to prevent fraudulent transactions.
- Delays in verification may affect the processing time.
Shipping Methods and Delivery Times
- Standard Shipping:
- Estimated delivery time: 7-10 business days.
- Delivery is available nationwide, and charges are calculated during checkout.
- Express Shipping:
- Estimated delivery time: 3-5 business days.
- Additional charges apply for expedited shipping.
- International Shipping:
- Estimated delivery time: 7-14 business days.
- Delivery times vary depending on the destination and customs clearance.
Shipping Costs
- Shipping charges are calculated based on the weight, size, and destination of the order.
- Any applicable charges will be displayed during checkout.
- Free shipping may be offered on orders exceeding $300.
Order Tracking
- Once your order has been shipped, you will receive a tracking number via email.
- Use the tracking number to monitor the status of your shipment on our carrier’s website.
Delivery Issues
- Incorrect Address:
- Please ensure that your shipping address is accurate at the time of checkout.
- We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
- Lost or Damaged Packages:
- If your package is lost or damaged during transit, please contact us immediately at support@iplaystore.com
- We will work with the courier service to resolve the issue.
- Missed Deliveries:
- If a delivery attempt is unsuccessful, the courier will typically reattempt delivery or provide instructions for pickup.
Customs and Duties
- For orders shipped outside of the United Kingdom, customers are responsible for any customs duties, taxes, or fees imposed by local authorities.
Contact Us
If you have questions about our shipping policy or need assistance with your order, please contact us:
Email: support@iplayhealth.com
Thank you for choosing iPlay Health. We’re here to ensure your shopping experience is fast, reliable, and enjoyable!
